Complaints Procedure
Please note: this is an English translation provided for convenience. The Dutch version of this document is the authoritative text and prevails in the event of any difference between the two. You can read it at the Dutch complaints procedure.
Last updated: 14/05/2026
We value open communication and are always open to feedback.
At Johnston Chiropractie we do our utmost to help you as well as we can. Even so, you may not be satisfied with your treatment or with our service. We take complaints seriously and see them as an opportunity to improve our care.
1. Raise your complaint with us
Do you have a complaint? We ask you to discuss it with us first. In many cases we can find a suitable solution together.
You can get in touch via:
Email: info@johnstonchiropractie.nl
Telephone/WhatsApp: 0658016708
We aim to respond within a few working days and to look for a solution together.
2. If you cannot resolve it with the practice
If your complaint is not resolved to your satisfaction after discussing it with the practice, you can contact an independent complaints body.
Johnston Chiropractie is affiliated with the Centraal Bureau Klachtenmanagement in de Zorg (CBKZ).
The CBKZ provides an independent complaints officer who can mediate and support you in handling your complaint.
CBKZ contact details:
Email: klachtennca@cbkz.nl
Telephone: 088 024 51 66
3. Independent handling
The CBKZ complaints officer handles your complaint independently and in confidence. The aim is to reach a solution together that is acceptable to all parties.
4. Careful handling
All complaints are treated confidentially. We do our best to handle every complaint carefully, respectfully and within a reasonable period.
5. Purpose of our complaints procedure
The purpose of this procedure is:
- To offer a clear and accessible way to raise complaints
- To find a suitable solution
- To improve our care and our service